Terms and Conditions for Lee Luen Yick Rattan Factory Ltd.

Personal Data (Privacy) Ordinance – Privacy Policy Statement

When using the online shopping service, you may be requested to provide personal data such as your name, address, contact number and e-mail address. Relevant information would be used to process the order and update you about the latest progress of your order. All the information would be kept in a confidential database. Only Lee Luen Yick Rattan Factory Ltd. and the authorized person can utilize your personal information for processing the order. Lee Luen Yick Rattan Factory Ltd. hereby declares that no personal information would be disclosed to any third parties.

Policy of handling member's information by Lee Luen Yick Rattan Factory Ltd. (hereinafter referred as ‘ our company')

1. Personal information provided by our customer as requested, including name, contact number, e-mail address, delivery address and credit card data, is mainly for the purpose of handling order. Other details could be provided optionally.

2. Member's information would also be used by our company for advertising and promotion purpose. If you do not want to receive promotional materials from us, you could ask for deleting your personal information or record from the list.

3. All membership information would be kept highly confidential. Your personal information is used internally in our company and would not be disclosed or be used for sale.

4. To provide more tailor-made and considerate service, our company would obtain your browsing history and preferences through “Cookies”. At present, computers would automatically receive “cookies”. You might change your settings in the browser.

Important Notes for Lee Luen Yick Rattan Factory Ltd.

customers should pay attention to the following matters during the shopping process.

1. Handling Fee

The handling fee for each order is HK$250.

2. Method of Payment

Customers should carefully examine the information on the “Order Confirmation Page”, including the order products, quantity, price, delivery address and postage. If there is any discrepancy, please modify it before entering into the payment process.

3. Delivery Method, Time and Cost

The quotation for local and overseas delivery service is provided by Hong Kong Post Office and DHL Express.

4. Refund or Exchange Policy

4.1 If customers receives any faulty product (not including any deliberate damage), please contact our customer service staff by e-mail or phone within 7 days from receiving the product.

4.2 Our staff would immediately arrange replacement as soon as possible after understanding the case with customers. Customers must fulfill the following criteria to get a refund or an exchange.

1) Our company reserves the right to reject any refund or exchange if the customers fail to provide related documents or products (including the official receipt or the request is made 7 days after purchase).

2) Our company would investigate every particular case of refund or exchange. Our company reserves the right to reject any refund or exchange for false case. No compensation would be offered to customers.

3) In case of any dispute on refund or exchange, the decision of our company is final.

4) Delivery method for the return of products would be the same as the delivery method chosen by customers during ordering.

5. Procedures and Arrangement for Refund or Exchange

5.1 Return by Post

1) Customers must return both the official receipt the faulty product along with . (Please mark the reason for returning the product on the official receipt.)

2) Our company gives priority to exchange any faulty products during shortage of stock. In case of failing to exchange the product due to shortage of goods, our company would arrange refund.

3) In case of exchange, our company would only be responsible for the postage for the re-sending the product. Customers should undertake the postage and the possible risks of returning the faulty product to our company (Including any lost post and damage). Please properly keep the official receipt for verification. Our company takes no responsibility for any loss.

5.2 Return by Person

1) Customers can return the faulty product to our office in person. Our staff would exchange for customers after verifying the faulty product.

2) Our company gives priority to exchange any faulty products during shortage of stock. In case of failing to exchange the product due to shortage of goods, our company would arrange refund.